Help · Orders & fulfilment

Print receipts on a thermal printer

Connect a 58mm or 80mm roll printer and print from the counter or any past order.

Pasal prints proper counter bills on the thermal roll printers Nepali shops already use, 58mm or 80mm, with your PAN details on top when you have filled them in.

The counter's Sale complete screen: NPR 400 by Cash, then Print receipt, View receipt, Send receipt on WhatsApp, a box to email it, and Next sale — Finish a sale on the counter and Print receipt is right there.

Connect the printer once. On a computer, plug the printer in by USB and install its driver so it appears as a normal printer. On an Android phone with a Bluetooth printer, install the printer maker's print-service app once; after that the printer shows up in the print screen.
Tell Pasal your roll width. Open Shop profile, then Receipts and tax under Selling, and set Printed bill width to 58mm or 80mm. Do this before your first print, see Print on a 58mm or 80mm roll.
Print from the counter. Complete a sale and press Print receipt. In the print box that opens, set Destination to your thermal printer, not Save as PDF. On the next sale it is remembered as the last-used printer.
Reprint any bill. On Orders, open the row's three-dot menu and press Invoice. On Bills, under More on the rail, press the receipt icon at the end of the row. A customer's history opens the same document. Then press the Print button, which names the width it is about to use.

The same bill printed twice, narrow on the left and wide on the right, each headed Tax invoice and Paid in full — The same sale on both rolls: 58mm on the left, 80mm on the right. Pure black on white, so it stays crisp on thermal paper.

One bill, wherever it comes from

The counter used to print a bill of its own, worded differently from the one the dashboard printed and from the one the customer was emailed. It does not any more. The counter, the order document and the emailed PDF are now the same document, so a customer holding two copies of one sale can never find your shop disagreeing with itself.

What the paper calls itself follows the money, not your printer. Paid, with a PAN on file and a number issued, it heads itself Tax invoice. Paid without a PAN, it is a Payment receipt and says in as many words that it is not a tax invoice. Nothing paid yet, and it is an Order summary headed Not paid yet, because a shop should never print "receipt" over money it has not been given. See Tax invoice numbers.

Add your PAN/VAT and legal name under Shop profile, then Receipts and tax, and they print at the top of every bill.