Help · Orders & fulfilment

What the order statuses mean

Received, Packing, Ready, Done: what each step tells you and your customer.

Every order moves through the same four steps, and your customer sees each one live on their order page.

Orders on the board with their status chips — The status chip on each order card shows where it stands.

Received: the order just landed. Nothing has been done yet.
Packing: you have started it. On Orders that is Start packing. On the TV board it is dropping the card onto Packing, or a tap that walks one step. The customer knows you are on it.
Ready: packed and waiting for pickup, or heading out for delivery.
Done: handed over. The order moves off the active board.

Cancelled voids an order so it never counts as a sale, and Mark paid is separate from the steps: tick it whenever the money actually arrives, cash or transfer.